Terms of service

General Terms and Conditions of Sale – Fipper.Store B.V.

1. Information about Fipper.Store B.V.
1.1. We are Fipper.Store B.V., a company registered in the Netherlands. Our business address is Kamplaan 13, 5963 HH Hegelsom. Our VAT number is NL866326698B01.
1.2. You can contact us by email at info@fipperstore.nl or via our contact form on our website www.fipperslipper.nl.

2. Scope
2.1. These are the terms and conditions for the sale of products via our online store www.fipperslipper.nl.
2.2. Please read these terms carefully before placing an order. They provide information about who we are, how the contract between you and us works, how it can be changed or terminated, and what to do if there is a problem.
2.3. We may amend these terms from time to time. The terms applicable to your order are those published on the Website at the time you place your order.
2.4. In the event of any conflict between these terms and other terms on our Website, the terms most favorable to you shall prevail.

3. Product availability
3.1. The products displayed in our online store may be marked with the following statuses:
• In stock: the product is available and can be ordered immediately;
• Out of stock: the selected product is temporarily unavailable, but you may request to be notified by email when it is back in stock;
• Unavailable: the selected product is no longer for sale (for example, sold out or discontinued).

3.2. The type of products and their availability as displayed in the online store may change at any time.
3.3. In the event that a product is no longer available after we have accepted your order, we will notify you by email within two (2) working days. In such a case, we will refund the full purchase amount, including shipping costs.
3.4. We cannot guarantee that the availability of products offered via our online store is always accurately displayed.

4. Price and delivery costs
4.1. The price of the products is displayed in euros (€) and includes VAT. The applicable price is the one shown at the time you place your order.
4.2. Shipping costs are not included in the displayed product prices. Shipping costs depend on the size of the order and the chosen delivery method. These costs are clearly indicated during checkout and added to the total order amount.
4.3. For deliveries to countries outside the European Union, any customs duties are included in the shipping costs. Any additional charges will be displayed during checkout.
4.4. We reserve the right to change prices and shipping costs. However, the prices shown at the time of your order are binding.
4.5. All orders are delivered in accordance with DDP (Delivered Duty Paid) delivery terms.

5. Placing orders via the online store
5.1. To place an order, you can choose to log in as a guest or create an account in our online store. You may also register an account during checkout by entering all required information and choosing a password.
5.2. You are responsible for keeping your login details confidential. Dubh Linn Holding B.V. is not responsible for unauthorized access to your account unless this is due to a security failure on our part.
5.3. If you wish to purchase multiple products, you must add each product to your shopping cart before starting the checkout process.
5.4. We recommend that you carefully review the contents of your shopping cart and the entered delivery details before placing your order. Once you have confirmed that all information is correct, you can select a payment method and click “Checkout” to complete your order.

6. Delivery of products
6.1. We deliver products within the Netherlands and, where indicated on the Website, to selected countries within and outside the European Union.
6.2. During checkout, you will be asked to provide a delivery address. It is your responsibility to ensure that the address provided is correct. We are not responsible for deliveries to an incorrect address if this was entered incorrectly by you.
6.3. We aim to deliver your order within the indicated delivery time. However, delivery times may vary depending on the selected shipping method and your location. Any delays will be communicated to you as soon as possible.
6.4. Deliveries are carried out by our logistics partners. Once your order has been shipped, you will receive a confirmation email, including tracking information (if applicable).
6.5. The risk of loss or damage to the products transfers to you at the moment of delivery to the address you have provided.
6.6. If an order cannot be delivered due to an error on our part or that of our logistics partner, we will fully refund the shipping costs and purchase amount.

7. Payment
7.1. We accept the following payment methods: iDeal, Apple Pay, Google Pay, Shop Pay.
7.2. Payment must be completed in full before we process and ship your order. Your order will only be confirmed once payment has been successfully completed.
7.3. If your payment is declined for any reason, your order will not be processed. In that case, you will receive a notification and be asked to use an alternative payment method.
7.4. We use secure payment services to process your transactions. Your payment details are used solely for processing the transaction and are not stored by Dubh Linn Holding B.V.

8. Returns and refunds
8.1. You have the right to cancel your order within 14 days of receipt without providing a reason, in accordance with European consumer protection regulations.
8.2. To exercise your right of withdrawal, you must contact our customer service via info@fipperstore.nl or by completing the return form on our website. We will send you return instructions and confirmation.
8.3. Products must be returned unused, in their original condition, and in the original packaging. We reserve the right to refuse returns if the products do not meet these conditions.
8.4. Once we have received and inspected the returned products, we will refund the full purchase amount, including standard shipping costs, within 14 days. Return shipping costs are at your expense unless stated otherwise.
8.5. In the case of defective or damaged products, you may contact our customer service. We will replace the product free of charge.

9. Warranties
9.1. All products sold via our online store are covered by the statutory warranty as provided under Dutch law. This means that a product must meet reasonable expectations of quality, functionality, and durability.
9.2. If a product proves defective within the warranty period, please contact us at info@fipperstore.nl. We will provide instructions on how to return the defective product.
9.3. If the defect is confirmed, we will repair or replace the product free of charge. If repair or replacement is not possible, you will receive a full refund.

10. Liability
10.1. We are not liable for any damage resulting from the use of our Website or products, unless this is due to intent or gross negligence on our part.
10.2. To the extent permitted by law, our liability is limited to the amount you paid for the product that caused the damage.

11. Force majeure
11.1. We are not responsible for failure to fulfill our obligations due to circumstances beyond our control, such as natural disasters, war, strikes, or pandemics.

12. Applicable law and dispute resolution
12.1. These terms and conditions are governed exclusively by Dutch law.
12.2. Disputes will be submitted to the competent court in the Netherlands.